Frequently Asked Questions
Everything you need to know about our orthopedic solutions and shopping experience.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy for orthopedic supports?
We offer a 30-day satisfaction guarantee. If your product is unused and in its original packaging, you can return it for a full refund. For hygiene reasons, certain wearable items cannot be returned once opened.
How do I determine the correct size for my support or brace?
Each product page features a detailed sizing chart. We recommend using a flexible measuring tape to measure the circumference of the affected area as specified in the guide to ensure a perfect fit.
Are Dr. Ortho products covered by insurance?
While we do not bill insurance companies directly, many of our products are HSA/FSA eligible. We recommend checking with your provider to see if you can be reimbursed for your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products recommended by medical professionals?
Yes, our products are designed in collaboration with orthopedic specialists to ensure they provide the necessary support, compression, and alignment for recovery and pain management.